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1-877-967-2726

Terms & Conditions

About the Products - AYVA products are designed for education; they are not intended for use in industry, and should not be used in any apparatus involved with life support, patient diagnosis, or industrial control.

About Our Pricing - AYVA advertises and sells all products in CANADIAN funds. Prices shown do not include taxes. Prices are subject to change without notice. Although we strive for accuracy in images, details and pricing, errors may occur. AYVA reserves the right to adjust images, details and pricing at any time. Please contact us for current information.

Payments - Purchase Orders: AYVA accepts purchase orders from recognized educational institutions, public or private. Phone orders must include a purchase order number and an authorized name. Written orders must include a purchase order number, a phone number, and a valid authorized signature. Terms are net 30 days for approved accounts. Partial shipments are invoiced separately and are payable in 30 days. Late payments are subject to 1.5% per month service charge after 30 days. AYVA accepts MASTERCARD and VISA

Returns & Shipping

Shipping - Our customer service department would be happy to provide a shipping quote prior to you placing an order. Shipping charges are prepaid and will be added to your invoice. Should you request partial shipments you will be invoiced separately. Any on-line pricing is FOB Oakville, ON.

Damaged or Missing Items - We will do our best to ensure that you receive your order on time and intact. Please review the packing list and inspect your products upon receipt and report any damaged or missing items immediately.

Return Policy - A Return Authorization Number (RMA) is required for all product returns. Please contact our customer service department at 1-877-967-2726 prior to shipping. All returns to AYVA must be shipped prepaid.

Privacy Policy

At AYVA Educational Solutions, customers are our most valuable asset. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy.

We've structured our web site so that, in general, you can visit AYVA on the web without identifying yourself or revealing any personal information. If you choose to provide us personal information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your customer relationship with AYVA.

How we use the information - AYVA uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help complete a transaction, to communicate with you, to update you on services and benefits, and to personalize our web site information for you. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. If you want to opt-in, opt-out, or have any preference about how or why we contact you just let us know.

With whom we share the information - AYVA will not sell, rent, or lease your personal information to others. Unless you tell us otherwise, we will only share the personal data you provide online with our business partners who are acting on our behalf for the uses described above. Such business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Links to Third Party Web Sites - Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the AYVA site. AYVA does not review third party sites, does not control, and is not responsible for any of these sites, their content or their privacy policies. Thus, AYVA does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

"I’m very pleased with the fast and professional service that I’ve received from AYVA Educational Solutions. I am able to contact an AYVA representative any day of the week and receive a prompt response. AYVA’s representatives are happy and willing to accommodate any changes, modifications and suggestions. I highly recommend using AYVA Educational Services to meet your educational needs."


Sonny Hegde
SAIT Polytechnic

"TecQuipment's structures line was chosen to enhance the learning experience of our engineering students. The products were delivered in a timely manner and were easy to set up. After-sales support has been very accommodating, allowing us to modify the experiment manuals as we saw fit, giving us flexibility in learning objectives. Students have shown great interest, and have found operating the units to be easy and simple."


Riad Rajab
York University

"Bosch Rexroth’s hydraulics bench is really great! Robust, easy to use, and it offers the possibility to expand and add components to keep up with new technologies. My students are always motivated while working with the bench and I now understand why it has such a strong reputation. It is impossible to regret this purchase!"


 

Marc Boudreau
Kativik School Board

 

"In recent years, there has been a growing demand for engineering equipment in the undergraduate labs at the University of Guelph as we have expanded our program. AYVA has been proactive and assisted us diligently in addressing all our equipment needs. We now proudly showcase both PASCO and TecQuipment products in our teaching labs. The quality of the equipment and teaching material is exceptional. AYVA offers a broad range of equipment well suited to our various engineering disciplines and we look forward to exploring their extended product offering in the future."


Dr. Shohel Mahmud
University of Guelph

"I am a long-time user of TecQuipment products - in particular the Modular Structures Range as well as other Materials Testing equipment. I find the modules (over 10) very easy to set up and, more importantly, my students find them extremely easy to use as they move from station to station conducting a wide variety of measurements related to structures and materials. Each experiment can be completed in 30 to 45 minutes and I can accommodate several students working in groups of three. It is a great addition to both my Basic Structures and Hyperstatic Structures courses."


Dr. Gérard Poitras
University of Moncton

"AYVA has provided us with excellent support in getting training equipment that will enhance our chemical engineering labs. We have had the opportunity to work with their knowledgeable staff as well as representatives from TecQuipment and PIGNAT. We especially appreciated Sean McLaughlin, Technical Services Manager’s time and expertise when we purchased the H83 from TecQuipment. He was extremely responsive and resourceful during the on-site installation."


Sivasubramaniam Ganeshalingam
University of Waterloo

"Out of all the data acquisition systems I'm aware of, nothing approaches the convenience of the PASCO 850 interface. Between the broad range of available sensors and the simplicity of starting data acquisition, a wide range of tasks that would be incredibly complicated otherwise can be automated in minutes ... We have dedicated computers and 850 interfaces at each station in our labs so that data acquisition can be accomplished easily by our students whenever needed."

Gideon Humphrey
University of Toronto

"I have used AYVA wireless dataloggers in my biomedical labs and found that the reliable signal processing capability was well suited to my research requirements. I appreciated the prompt delivery and the excellent service that I received from your team before and after the sale. I am hoping to purchase additional units."


Dr. Pierre Savard
École Polytechnique de Montreal

"I have worked with the AYVA team since they launched in 2008 to equip our Science and Engineering labs. They have consistently gone above and beyond to ensure that we were prepared to meet our curricular goals and deadlines. I have been impressed by the breadth and quality of the lines they represent. We have purchased both PASCO and TQ equipment to enhance our teaching labs."


Andrew Orton
Sheridan College

"All of the students that have the opportunity to see the [Eridès] Refrigeration Trainer in operation and do their lab report based on readings really get a lot out of it. Interesting to note: Our refrigeration tech was fascinated by the unit. He is a very experienced technician, and he was simply amazed at seeing the thermodynamic cycle in action. Typically, refrigeration technicians follow pressure and temperature readings, and gauging from his reaction, they most times give little thought to the phase changes that take place inside the guts of the unit.'


Daniel Saulnier
CCNB

"I have worked with the AYVA team to upgrade my Mechanical Engineering lab. We have not only been provided with excellent pre-sale service but we also received valuable support after we placed our order. We were provided access to a number of resources which we were able to use to develop our own customized labs for the students. The structures equipment from TecQuipment is being used to teach student groups in several courses at the undergraduate level. There is minimal setup required and students are easily able to switch between experiments. The excellent quality of the TQ manuals has enabled us to design our labs with relative ease. The equipment was delivered on schedule and the AYVA team has been very diligent in following up and providing us with the resources we need in a timely fashion."


Dr. H.J. Kwon
University of Waterloo

"We appreciate Pignat's willingness to partner with the university to customize a pilot training system that fits both our needs - and our budget. I want to thank AYVA for arranging a visit to Pignat's factory in France so I could meet the design engineers and see first-hand the attention to detail at every step of the manufacturing process. I especially want to thank my hosts at Pignat for their hospitality during my stay in Lyon. I really had a good time testing our CO2 absorption/stripping unit and seeing all the nice equipment in the plant."


Dr. John Zhang
University of Waterloo

AYVA Educational Solutions | 7-233 Speers Road, Oakville ON L6K 0J5 | Toll Free: 1-877-967-2726 | Phone: 905-337-5938 | Fax: 1-877-807-2726